Spam Policy

What is "Spam"?

If you have been online long enough, you've no doubt received a number of "junk" emails. Some take the shape of "Make Money Fast" schemes. Others promise exciting new products or services, often amounting to nothing more than scams asking you to send money to a random address. Still others simply occupy space in your mailbox, asking you to forward chain letters around the world or visit a particular Web site.

In the Internet community, unsolicited commercial email is called Spam. And Spam is more than annoying to Internet users; it also seriously affects the efficiency of the network and servers through which mail is delivered. That’s because Spammers take advantage of the low cost of email by sending hundreds of thousands or even millions of email solicitations at a time. Spam attacks consume large amounts of bandwidth, clog email boxes, and waste email readers´ time.

Spam Policy Definitions

Excessive Volume: More than 300 email messages in a 24-hour period where prior written approval from Masterfox has not been obtained.

Unsolicited Email Message: Any email message that falls under 1 or more of the following categories:

• Chain" letters: Commercial solicitations where no prior commercial relationship exists and where religious, philosophical, or charitable solicitations or fliers where the recipient has not previously initiated communication.
  
• Sourced Spam: Each and every Unsolicited Email Message that is sent through a single Masterfox supplied email account whenever that single email account originates an Excessive Volume.

• Caused Spam: Each and every Unsolicited Email Message sent in an Excessive Volume by any party over any network to any party, which advertises or mentions a site hosted by an Masterfox customer on the Masterfox network, whenever directly caused by the actions of a Masterfox customer.

How is MASTERFOX Working to Eliminate Spam?

As a provider of Internet network services and management, Masterfox considers it an obligation to put an end to spam. We respect your need for efficient, cost-effective and interruption-free services, and we pride ourselves on offering you one of the most scalable, reliable and redundant networks available today. 

To prevent non-customers from using our email relay services, all of our SMTP services are password protected with the account and password of our users. Please take your email security seriously and help us to keep your email account from being abused!

Often times, Spammers sign up for an account with a service provider, and send Spam until their provider terminates their account, at which time they painlessly move on to another service provider. Masterfox protects all of our customers from Spam by charging for Spam so that Spammers will acquire a significant financially liability that doesn’t disappear even if service is terminated. While this may sound like acceptance of Spam, our true goal is to eliminate any economic incentive Spammers may have - and thus prevent Spammers from being our customers, even for a short while.

Spam Policy

Any customer willfully responsible for Sourced Spam or for Caused Spam will be charged S$5, payable immediately, for each email message in either the Sourced Spam or Caused Spam. We further reserve the right to terminate the network services of any customer responsible for either Sourced Spam or Caused Spam.