Our Services
MFC-ITMaintenance
Save your business the
expense and disruption of downtime with Masterfox's IT Maintenance
solution. With our maintenance program, you get the peace of mind
knowing that you have immediate access to qualified engineers with the
highest level of accreditation and knowledge, supporting your IT
needs.
No two businesses are alike and here at Masterfox, we offer you an IT
Maintenance solution specifically tailored to your organization's
requirements and budget. We cover the entire arena of preventive
maintenance for servers, network and individual workstations, scheduled
maintenance, unlimited technical support and consultations to the
installation and set-up of computers, servers and network.
With our IT Maintenance solution, your company will acquire the full
support and reap the benefits, similar to having an IT department of
your own. The company's IT infrastructure will be protected and
maintained by our certified engineers.
With over 30 years of combined experience in the field of providing
critical support and network implementation, you can be sure that your
IT infrastructure is in safe hands. Call us now to find out how our
IT Maintenance solution can contribute to your company's strive for
efficiency and cost-savings..
- No more worries about interruptions or incurring extra costs due to downtime or malfunctions
- We are focused not only on problem solving and technical support but also in the prevention of malfunctions, failures, breakdowns and minimizing downtime
- Temporary replacement set on loan when repair is needed, thereby ensuring business continuity
- Unlimited on-site service, phone and email support throughout subscription duration
- Direct and complete fault rectification and problem solving
- Short response time of within 4 hours for critical fault - Our guarantee to all customers
- More than 20 Preventive Measures for each of your computer system once every 4 months
- Quarterly billing for better cash-flow and budget management
- No unexpected or hidden cost
- Long tradition in providing efficient, dependable quality service
- Personalized attention with allocated sales and engineer
- Over 80% of our clients are Small Medium Enterprises (SMEs)
- Certified engineers and dedicated customer service
- Multi-faceted experience and expertise. More details available at Our Expertise
- MFC-ITMaintenance (Standard)
- Unlimited On-Site Support
- Unlimited Telephone Support
- Unlimited Remote Support
- Priority Response (up to 2 Business Days)
- Priority Access
- Access to Subject Matter Experts
- Single Point of Contact
- Discounted Rates
- MFC-ITMaintenance (Premium)
- Unlimited On-Site Support
- Unlimited Telephone Support
- Unlimited Remote Support
- Priority Response (4hr / Next Business Day)
- Designated Masterfox Professional
- Priority Access
- Access to Subject Matter Experts
- Single Point of Contact
- Discounted Rates
- IT Preventive Maintenance
Masterfox ... The best IT care you can get