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On-Site
Services
Network,
System and Peripheral failures ?
Computing
equipment disasters ?
Operating
System problems ?
Don't worry,
our engineers would be glad to be of service. We
provide you with an ease of mind knowing that our engineers are on the job, trouble-shooting and rectifying your
problem. Best of all, you will only be charged when the problem
is rectified to your satisfaction. That is our guarantee and
that's the way Masterfox functions, where value-added customer
service always comes first!
Unlike
others, we are not afraid to openly display our engineering
charges on the Internet. We believe in trust and honesty and
will do our utmost to fulfill that. The following
are details of how our engineering charges are calculated.
Please note that all prices quoted are subjected to 3% Goods and
Services Tax (GST).
- Normal
On-Call Service
(Next Business Day
Response)
(a) For PC
and Peripheral Problems
1st Hour :
S$80-00
Subsequent
Hour : S$50-00
(b) For
Network and Server Problems
1st Hour :
S$150-00
Subsequent
Hour : S$80-00
(c) For
Cleaning and Clearing of Virus Attacks
1st Hour :
S$150-00
Subsequent
Hour : S$80-00
- Urgent
On-Call Service
(Response
within 4 working hours)
(a) For PC
and Peripheral Problems
1st Hour :
S$150-00
Subsequent
Hour : S$80-00
(b) For
Network and Server Problems
1st Hour :
S$250-00
Subsequent
Hour : S$100-00
(c) For
Cleaning and Clearing of Virus Attacks
1st Hour :
S$250-00
Subsequent
Hour : S$100-00
Just in case
you have been wondering, our Maintenance
Contracts includes all engineering charges and you will not
be charged for any engineering time spent on the maintained
equipment.
If you have any
other queries, please feel free to contact
us. We will be glad to be of your service.
All prices quoted in
Singapore Dollars and are
subjected to GST.
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