Network, System and Peripheral failures ? 

Computing Disasters ? 

Don't worry, Masterfox provides a comprehensive Annual Maintenance Program that provides you with a peace of mind, knowing that you are in the safe, professional hands of our network and system engineers.

For an affordable annual fee, all components of your network inclusive of all computer systems and peripherals will be protected against all breakdowns and malfunctions. With the support of technical expertise from our network and system engineers, all your computing equipment will be kept at optimal performance throughout the year. Key features of our Annual Maintenance Program are as follows :

• Fast, Efficient and Effective Response
Our engineers will be promptly dispatched following your call for distress and will attend to your call for service within 4 hours for critical faults. This is our guarantee to all our Annual Maintenance Program customers.

 

• Unlimited Service Calls
Enjoy the benefits of unlimited service calls throughout the contract period. Call us whenever you encounter a problem, we will be glad to attend to all your needs.

 

• Unlimited Tele-Support
As an added incentive, we are providing unlimited telephone support for all our Annual Maintenance Program customers. You can now access the knowledge and technical expertise of all our engineers throughout the year. Best of all, remember our hotline number : 65-2866238 and you can call upon your personal computing encyclopedia whenever you need help.

 

• Loan Equipment
Unlike others, we understand the need for full functionality of all your computing equipment. As such, we will provide you loan equipments whenever rectification of malfunctions cannot be carried out on-site. With a comprehensive range of loan equipments, you will never need to suffer the agony of being crippled by malfunctioning computing equipments.

 

• Free Parts Replacement
All malfunction parts will be replaced without any charge and these include monitors, hard disks, processors, ram, display adapters, network adapters, cd-rom drives, sound cards, floppy drives, power supplies, keyboards and mouses.

 

• Preventive Maintenance
Preventive Maintenance will be carried out, once every three or four months, to ensure functionality of all your computing equipment. This preventive service forms the foundation of our service, to prevent malfunctions and to rectify all faults in the shortest possible time.

 

• Long Standing Tradition
We provide efficient, dependable quality service for all our customers thereby achieving and maintaining long standing contract customers of more than 8 years.

 

• Dedicated Engineering Staff
All our staff are dedicated in providing our customers with value-added customer service and guaranteed personalized attention. Coupled with low staff turnover at all levels, you can be assured that your computing equipment are in good hands. 

So don't hesitate, contact us now for a customized Annual Maintenance Program suited to your needs. Your computing equipment needs the best care it can get throughout the year!!!