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Frequently Asked
Questions
Q: What are your operating
hours ?
A: Masterfox's operating hours are as follows :-
Mondays to Fridays 0900 to 1730 hours and Saturdays 0900 to 1230
hours (+0800 GMT)
Q: What kind of IT equipment does Masterfox repairs ?
A: Masterfox accepts service calls for multiple types of IT products like Personal Computers, Monitors, Printers, Servers, Network equipment and other IT accessories. If you are not sure whether your IT equipment is included in our service,
call us at (65) 62866238. Our staff will be on hand to assist you.
Q: What are the charges like ?
A: Charges varies depending on the severity of the problem and
the parts replaced. A listing of our On-Site charges can be via this
link. Please feel free to contact us should you require any
further assistance.
Q: What does the Maintenance Contract cover ?
A: Depending on the requirement of the customer, the maintenance contract can cover either
engineering services and/or hardware maintenance. For more information
with regards to our maintenance contract, please refer to this
link.
Q: Other than Maintenance Contracts, what other IT related services
does Masterfox provide ?
A: With the aim of providing one-stop IT services to all our
valued customers Master provides a whole range of services as
follows :-
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Computer and
Peripheral Sales and Setup
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Computer
Upgrades and Repairs
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Network
Consultation and Design
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Network
Implementation and Commissioning
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Network
Upgrades and Repairs
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Network
Administration
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Network
Fault-Finding and Rectification
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Network
Internet Connectivity
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Internet Web
Hosting
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Internet Email
Hosting
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Internet
Marketing and Consultation
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Turnkey
Computing Projects
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On-Site
Engineering Jobs
Feel free to
contact us at (65) 62866238 should you require any further
assistance.
Q: If I sign up for the Annual Maintenance Contract, how many times can I request for your on-site services per year?
A: Being our maintenance contract customer, you are NOT restricted to any number of on-site service calls.
Call us whenever a problem arises, we will attend to you
promptly. In addition to on-site services, you are welcomed to
contact our engineers and technicians for any assistance over
the telephone. They are always contactable via their mobile
phones. At Masterfox, we pride ourselves in solving your
problems and providing value-added customer service.
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